mistakes that are avoidable

[quayplayer]

hello all
asking from the side of someone starting out in the service industry what mistakes have you made ? and what could have been done to remedy them?
Steve...

[Lazzo]

Here's some:

Procrastination. Not much point in having a telephone and a list of companies to ring, then not doing it "because it's nearly lunchtime/going home time/too early (delete as applicable).

Sunday is just another day. If a client asks you to do something, don't say "on Monday".

Accounts. Never let it slip - if you've got spare time, make sure they're hunkydory. This can really pay off in January and June.

Pleading ignorance. Even if you are innocent of a cock-up find out what went wrong swiftly, making excuses will kill the account stone dead.

I could spend all afternoon on this, how many more would you like? We could fill several libraries with business mistakes!

[Lazzo]

Eeee - can't believe I just said 'hunkydory'.