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Re: Bounced cheque
21-01-2008, 11:59 PM
#2
If you have an email, or a letter, stating that the seller has agreed to refund the full purchase price as a result of the damage to the item, then they are obliged to do so. It sounds as though they agreed to the refund when they thought they could claim the amount back from the delivery company, but have subsequently found out that this may not be the case.
Whatever their situation, the refund should have been made and any complaint as regard packaging and delivery dealt with separately afterwards.
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