Who is responsible for the delivery of goods?

[nimroduk]

I ordered some goods for the business, using my personal credit card to pay for them. ( I've used this supplier before, no problems. )
The supplier shipped the goods using their usual carrier.
The goods have never arrived here.
The carriers have a delivery note with a name in block capitals but no signature. There are only two people here and its not our name on the delivery note.
The credit card company will not do a 'chargeback' because "the merchant did deliver the goods and have a surname".
The supplier will not give a refund because "the carriers did deliver the goods and have a surname".

Am I, the purchaser, responsible for the goods as soon as the supplier puts them on a van? I've always assumed that if MY customers dont get their stuff then its for me or the carrier I use to sort it out.

[Pineway]

Hi

It’s a tricky one

I personally think it’s the delivery company at fault.

I would ask them for proof to what address the item was delivered.

If they can’t confirm this then thay are to blame
I would then contact the delivery comaopny to find out how you go about making a claim.

But this really is not your job; the Sender should be willing to look into this more for you. If however they refuse, I would then go back to the credit card company and let them know.

A merchant should do there best to resolve delivery issues and if they are not then you could have a claim against both the delivery company and suppler.

As well as claiming compensation, you would also be entitled to cancel your order and get your money back. However, if the supplier doesn't agree to do this, you may have to go to court to try and get your money back

Regards

Dave